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  • Quality Management

    Get a 360 degree view of your quality data and critical processes from RMA to CAPA to ECO, helping you prevent and respond rapidly to quality issues.


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  • Closed-loop, linked quality processes from return to change order

    Standard workflows are provided, which can be easily configured to match an organization’s exact process.

    • Return authorizations (RMA) through the raising of non-conformances
    • CAPA process management
    • Change requests (ECR) and ultimately to change orders (ECO)
    • Automatic spawning of processes, based upon the outcome of previous ones
    • Reduce lead times for new and modified products, and reduce the risk of costly downstream errors
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  • Corrective and Preventative Actions (CAPA)

    Standard Corrective and Preventative Actions process workflows are provided, which can be easily configured to match an organization’s exact process.

    • Provides a graphical representation of the CAPA processes to anyone within the organization, as well as auditors
    • Improves general understanding of what the process entails, and providing process proof to help meet compliance requirements
    • The progress of specific CAPA items are managed real-time, helping reduce process bottlenecks
    • Inherent full traceability of previous CAPA processes also assists in meeting compliance needs
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  • Process and information traceability to aid compliance

    All in-progress or completed processes, whether related to change, quality, or any other discipline, are fully traceable.

    • Details of who signed off each stage, and when, and details such as associated components or documents
    • All changes are fully documented, including who created them, when they were created, and any subsequent modifications made
    • Provides a single source for data required to meet auditing and compliance requirements
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  • Up-front inspection planning

    Inspection activities can be defined early in the product development process.

    • Visibility to Inspection teams, and other interested parties, of the requirements
    • Documentation, such as component drawings, can be embedded into the plan
    • Helps Inspection teams fully understand what is required, and plan ahead
    • Traceability of inspection activities should the need arise for investigation following issues in the field
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  • Quality management reporting

    Real-time, graphical reports can be easily created including any quality-related data.

    • Information around change order rates, inspection defects, and CAPA results can be displayed in bar or pie chart formats
    • Reports are in real-time, so always up-to-date, reducing the risk of potential error.
    • Quality reporting capabilities can reduce the amount of effort regularly spent compiling data
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